Enabling Effectiveness: Facilitating Collaboration and Capability

February 13, 2013

The Art and Practice of Group Facilitation


Accredited with the Services SETA

group facilitation


Our goal is to prepare you to plan and lead conversations and group processes in your organisation or for your clients. Our intense, three-day workshop enables you to strengthen:

  • Your ability to connect with others and deepen your skills
  • Perform as an effective facilitator
  • Become a more active listener and effective leader
  • Design group processes and construct activities that engage people toward achieving shared objectives
  • Manage group diversity and conflict
  • Enable others to feel purposeful and valuable when participating in a workshop/meeting


A Recipe for Successful Facilitation

This an examination of the key factors that contribute to effective facilitation: an appropriate environment, clear agendas and objectives, efficient use of time, powerful stakeholder engagement, leadership, and excellent skills.

The value of facilitation will be explored as well as its contribution to generating broader team effectiveness beyond the workshop or meeting.

Participants will also understand other practical elements necessary to make a facilitated workshop/meeting successful including tools, pre-workshop preparation and communication, ice-breakers and energisers, documentation and review, and more.

Facilitation Roles and Responsibilities

In this conversation, we explore the roles of the facilitator and the power of facilitation as a skills-set to bring out the best in people.  We also explore the roles played by others in a facilitation context including the workshop sponsor, participant and scribe.

Participants will learn that the successful facilitator projects trustworthiness and neutrality, and directs focused effort at preparing for the workshop. They will examine their personal biases in order to remove them while serving as facilitators.

Understanding Participant Styles

Using an Creative and Problem-Solving styles assessment, we develop a deeper understanding of our own and others creative and problem-solving styles.  In this way we create awareness of how we could be designing group processes more effectively, as well as how we could involve participants in ways that enable them to feel engaged and interested.

Group Dynamics

Group dynamics and motivations can vary on many levels, and participants will learn how to guide the group to a level of cohesion quickly so that participants engage with shared objectives and solutions, rather than individual motivations. They will use role-plays to practice engaging people in dialogue, feedback, and testing for consensus and understanding.

The Point of Power is Always in the Present Moment

Participants will get an opportunity to deepen their communication skills including embodying confidence, practicing deep listening and building rapport with participants through body language and appreciative conversations.  A very meaningful exploration focused on self awareness and connectedness with others.

Getting Results

Keeping group members focused so they can get their desired results takes skill. This section shows participants how to move beyond roadblocks, difficult personalities, and incomplete information so they can help group members work collaboratively toward a goal. Using sample cases, participants will try their hand at remaining neutral and facilitating workshops.

Managing Diversity and Conflict

People can sabotage a group process by interrupting, being negative, physically or mentally leaving, or dominating the conversation. They could also unconsciously sabotage the process if they feel that they’re not being included or heard.  Conflict can easily arise when there are differing motivations and perceptions.  These behaviours and situations makes the facilitator’s job a challenge at best. Learning how to manage participants who don’t want to be there, who are dominating the discussion, or who are being difficult, is an essential skill of top facilitators. This section explores handling difficult people and challenging situations in a workshop.

People Who Can, Do: Preparation and Practice

This discussion involves participants facilitating various kinds of processes: strategic planning, idea generation, and consensus decision making. Participants will experience what makes a facilitated session effective. They will know how to remain neutral, accommodate different styles, be flexible, build consensus, and dispel their fears.

Facilitator Treasure Chest

An exploration of various tools and techniques that can be applied to diverse objectives and group settings.  This session will also explore divergent thinking, convergent thinking and facilitating sustainable cooperative processes.

From brain-storming to De Bono’s Six Thinking Hats to graphic facilitation and ice-breakers, participants will get to experience a variety of techniques and processes to add to their treasure chest.


INVESTMENT: R 6995.00 excluding VAT

DATE: 27th February to 01st March 2013

Who should attend?  Facilitators, Trainers, Business Analysts, Teachers, Meeting Hosts, Project Managers , Team Leaders, Managers – anyone who works and regularly meets with groups to achieve objectives.

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